Cancellation policy

We'd rather you knew exactly where you stand before you pay than discover it afterwards. This is the whole policy, in plain terms.

Within 24 hours of paying

Full refund, on every booking, however far in advance it was made. If you change your mind the same day, write to us and we'll return the payment in full.

45 or more days before arrival

Your 50% deposit is retained and the outstanding balance is not charged. Nothing further is owed.

Fewer than 45 days before arrival

No refund is due and the full booking amount is retained. By this point the home has been held for you and turned away from other guests.

Changing your dates

One date change may be made at no administrative fee if you ask 45 or more days before arrival, subject to availability. Any difference in rate between the original and the new dates is payable. Inside 45 days, a change is treated as a cancellation followed by a new booking.

Arriving late or leaving early

Late arrival, early departure and non-arrival do not entitle you to a refund of any part of the booking.

If we have to cancel

If we cannot provide the home you booked, we will offer comparable alternative accommodation or, if you prefer, refund everything you have paid.

How to cancel

Write to reservations@homecorazon.com. Your cancellation takes effect on the date we receive it, and we'll confirm in writing.

This policy forms part of our terms and conditions, which govern every booking.